Privacy Policy

Last Updated: January 2025

Call2Calendar ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our missed-call text-back and appointment booking services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

  • Contact Information: Phone numbers, email addresses, and names
  • Business Information: Company name, service type, and service area
  • Inquiry Details: Information about the services you're requesting
  • Communication Records: Records of calls, texts, and emails exchanged

1.2 Information Collected Automatically

When you interact with our services, we may automatically collect:

  • Device information (browser type, operating system)
  • IP address and general location data
  • Usage data (pages visited, time spent, interactions)
  • Call and message metadata (timestamps, duration)

2. SMS/Text Message Communications

Important SMS Disclosure: By providing your phone number, you consent to receive automated text messages from Call2Calendar and our business clients. This section explains our SMS practices in detail.

2.1 Types of Messages

You may receive the following types of text messages:

  • Missed-call text-back responses
  • Appointment confirmations and reminders
  • Service inquiry follow-ups
  • Quote and estimate communications
  • Transactional messages related to your requests

2.2 Message Frequency

Message Frequency: Message frequency varies based on your interactions. Typically, you may receive 1-10 messages per appointment or inquiry.

Message and Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details.

2.3 Consent and Opt-In

You provide consent to receive SMS messages when you:

  • Submit your phone number through our website or booking form
  • Call our business line and provide your phone number
  • Text our business number to initiate contact
  • Verbally consent during a phone call

By providing your phone number through any of these methods, you are giving your express written consent to receive automated text messages.

2.4 How to Opt-Out of SMS

Text STOP: Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message to stop receiving SMS communications.

Call Us: Call (610) 632-1126 to request removal from SMS communications.

Email Us: Send an email to brandon@call2calendar.com with "Unsubscribe" in the subject line.

After opting out, you will receive a single confirmation message. You will no longer receive SMS messages unless you opt back in.

2.5 Opt Back In

If you previously opted out and wish to receive messages again:

  • Text START, YES, or UNSTOP to our number
  • Call us at (610) 632-1126
  • Submit a new inquiry through our website

2.6 SMS Help

For assistance with SMS communications, text HELP to any message or contact us directly.

3. How We Use Your Information

We use the information we collect to:

  • Respond to missed calls with automated text messages
  • Schedule and confirm appointments
  • Send follow-up communications about your service inquiries
  • Provide customer support
  • Improve our services and user experience
  • Comply with legal obligations
  • Communicate important service updates

4. Information Sharing

We Do Not Sell Your Information: Your phone number and personal information are never sold to third parties for marketing purposes.

We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party providers who help us operate our services (e.g., SMS delivery platforms, hosting providers)
  • Business Clients: With the specific business you contacted, solely for the purpose of fulfilling your service request
  • Legal Requirements: When required by law, court order, or government request
  • Protection: To protect our rights, privacy, safety, or property

5. Data Security

We implement appropriate security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure storage systems with access controls
  • Regular security assessments
  • Employee training on data protection

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by law

You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Opt out of SMS communications at any time
  • Portability: Receive your data in a portable format

To exercise these rights, contact us at brandon@call2calendar.com or call (610) 632-1126.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Supported Carriers

Our SMS services are compatible with all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. If you experience issues receiving messages, please contact us.

10. TCPA Compliance

Call2Calendar operates in compliance with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state telecommunications regulations. We:

  • Only send messages to numbers that have provided consent
  • Honor all opt-out requests within 24 hours
  • Maintain records of consent for all recipients
  • Do not send messages outside of reasonable hours (8 AM - 9 PM recipient's local time)

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

By using Call2Calendar services, you acknowledge that you have read, understood, and agree to this Privacy Policy.